Store Policies

RETURN POLICY

All sales are final. We do not offer exchange, credit or refund for incorrect choice or change of mind. Please view all item photos and read item descriptions carefully to ensure correct choice. You are also welcome to contact us if you have any questions about an item before going ahead with your purchase(s). If there is a problem with your order, please contact us regarding the issue. We will get back to you ASAP and do our best to resolve it for you!

 

SHIPPING POLICY

UPDATE – APRIL 2020. Due to COVID-19 shipping restrictions, only Standard Air Mail is available to ship internationally (outside of Australia). Normally, we also offer Economy Air Mail (a lower cost option without tracking), but this has been temporarily suspended by Australia Post.

All orders are shipped via Australia Post with tracking provided. Your tracking number will be included in your shipping confirmation email and you can use it to track your order here.

If you order is being shipped outside of Australia, there may be heavy delivery delays. Please click here to lean more.

By purchasing from our store, you acknowledge and agree to this store not being responsible for any losses that may occur in postage. However, to date, no packages have been lost, only returned-to-sender on rare occasions due to incorrect/incomplete address provided by customer or due to the customer failing to collect the item. Please ensure you double check your shipping address at checkout and follow the tracking of your item.

 

SHIPPING COST

Base shipping costs are determined by Australia Post. Our shipping charges are the exact cost of shipping plus a small amount (usually 30 cents to one dollar in AUD) to cover the cost of packaging. We keep charges as low as we possibly can as we know how international shipping costs can be brutal. If you’d like to see for yourself, you can calculate shipping charges here in the AusPost website. Enter “2000” (Sydney NSW) as the “FROM” location, then enter your country. Also be sure to keep an eye out for coupons and discounts, which are always announced on Instagram stories.

Please read full Terms & Conditions section before purchasing. If you still have further questions, feel free to contact us.